Privacy Policy

1. Introduction

Roam Secrets ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website roam-secrels.com and use our Scottish travel services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Make an enquiry through our contact forms
• Book our travel services
• Contact us via phone, email, or post

This personal information may include:

• Name and contact information (email address, postal address, phone number)
• Travel preferences and requirements
• Payment information (processed securely through third-party providers)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and general location information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Device information (operating system, screen resolution)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our travel services
• To process bookings and manage customer relationships
• To send newsletters and marketing communications (with your consent)
• To respond to your enquiries and provide customer support
• To improve our website and services
• To comply with legal obligations
• To protect against fraud and unauthorised access

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you subscribe to our newsletter or marketing communications
• Contract: When processing is necessary to perform our travel services
• Legitimate interests: For improving our services and website functionality
• Legal obligation: When we need to comply with legal requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: With trusted third parties who assist us in operating our website and conducting our business (e.g., payment processors, email service providers)
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In connection with any merger, sale, or transfer of our business
• Protection of rights: To protect our rights, property, or safety, or that of our users

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please refer to our Cookie Policy.

7. Your Data Protection Rights

Under GDPR and UK data protection laws, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another organisation
• Restriction: Request limitation of processing of your data
• Objection: Object to processing of your data
• Withdraw consent: Withdraw your consent at any time

To exercise these rights, please contact us using the information provided in Section 11.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymise it.

10. International Transfers

Your personal information may be transferred to and processed in countries outside the UK/EEA. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or data protection laws, you have the right to lodge a complaint with the relevant supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113