Terms of Service

1. Introduction

Welcome to Roam Secrets. These Terms of Service ("Terms") govern your use of our website roam-secrels.com and our travel services. By accessing our website or using our services, you agree to be bound by these Terms.

If you disagree with any part of these Terms, you may not access our website or use our services.

2. About Roam Secrets

Roam Secrets is a travel company specialising in Scottish tourism, operating from:

3. Use of Our Website

3.1 Permitted Use

You may use our website for:

• Browsing information about our travel services
• Making enquiries about Scottish travel experiences
• Booking our travel services
• Subscribing to our newsletter

3.2 Prohibited Use

You must not use our website to:

• Violate any applicable laws or regulations
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorised access to our systems
• Interfere with the operation of our website
• Collect personal information about other users
• Use our content for commercial purposes without permission

4. Travel Services

4.1 Service Description

We provide travel-related services including:

• Guided tours of Scottish destinations
• Custom travel itinerary planning
• Accommodation booking assistance
• Transportation arrangements
• Travel advice and recommendations

4.2 Booking and Payment

When you book our services:

• All bookings are subject to availability
• Prices are quoted in British Pounds (GBP) and include applicable taxes
• Payment may be required in full or as a deposit, as specified
• We reserve the right to change prices at any time before booking confirmation

4.3 Cancellation and Refunds

Our cancellation policy:

• Cancellations must be made in writing
• Cancellation charges may apply depending on the notice period
• Full details of cancellation terms will be provided at the time of booking
• Refunds will be processed according to our cancellation policy

5. Third-Party Services

We may arrange services provided by third parties, including:

• Accommodation providers
• Transportation companies
• Local tour guides
• Activity providers

These third-party providers operate under their own terms and conditions. While we strive to work with reputable partners, we are not responsible for their services or any issues arising from their provision.

6. Limitation of Liability

To the maximum extent permitted by law:

• We exclude all warranties, whether express or implied
• Our liability is limited to the amount paid for our services
• We are not liable for indirect, consequential, or special damages
• We are not responsible for circumstances beyond our reasonable control

Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

7. Travel Insurance

We strongly recommend that you obtain comprehensive travel insurance covering:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Lost or delayed baggage
• Personal liability

You are responsible for ensuring adequate insurance coverage for your travel needs.

8. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or restrictions
• War, terrorism, or civil unrest
• Pandemic or epidemic diseases
• Transport strikes or delays
• Severe weather conditions

9. Intellectual Property

All content on our website, including text, images, logos, and design elements, is protected by copyright and other intellectual property rights. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorisation
• Remove copyright notices or other proprietary markings

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of Scotland and the United Kingdom. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the Scottish courts.

12. Changes to Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. We will notify you of any material changes by:

• Posting the updated Terms on our website
• Updating the "Last updated" date
• Sending notification to registered users where appropriate

Your continued use of our services after changes take effect constitutes acceptance of the new Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

15. Complaints and Dispute Resolution

If you have a complaint about our services:

1. Contact us directly using the information above
2. We will acknowledge your complaint within 48 hours
3. We aim to resolve complaints within 14 working days
4. If you remain unsatisfied, you may refer the matter to relevant industry bodies or seek legal advice